shipping policy

Shipping Policy

Overview

At Grandmas foods , we are committed to delivering fresh, authentic South Indian snacks and sweets with the utmost care. All orders are carefully packed to preserve quality and freshness throughout transit.

Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festivals, promotional events, or high-demand periods, processing times may be extended.

Shipping Timeline

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days

  • Other Cities and Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier partner and destination.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout. Free shipping offers may be available on selected orders or promotional campaigns.

Order Tracking

Once your order has been dispatched, a tracking number and shipping details will be shared via email, SMS, or WhatsApp. Customers can track their orders using the courier partner's tracking link.

Delivery Attempts

Courier partners may make multiple delivery attempts. If the delivery is unsuccessful due to customer unavailability or an incorrect address, additional shipping charges may apply for re-dispatch.

Delays

While we strive to deliver within the estimated timelines, delays caused by weather conditions, natural disasters, transportation disruptions, or courier-related issues are beyond our control.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

International Shipping

Currently, we ship within India only. International shipping options may be introduced in the future.

Contact Us

For any questions regarding shipping or order status, please contact our customer support team through our official email address or customer support channels.

Thank you for choosing Grandmas Foods. We appreciate your trust and look forward to delivering the authentic taste of South India to your doorstep.