Refund & Cancellation Policy

Overview

At [Brand Name], customer satisfaction is our priority. Due to the perishable nature of our products, we maintain a limited refund and return policy to ensure product quality and safety.

Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Returns

As food products are perishable, we do not accept returns once the order has been delivered.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

• Order number

• Clear photographs of the package and product

• A brief description of the issue

Upon verification, we may offer:

• A replacement product, or

• A refund to the original payment method

Refund Process

Approved refunds will be processed within 5–7 business days. The amount will be credited through the original mode of payment. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Cash on Delivery Orders

Refunds for Cash on Delivery orders, if approved, will be made via bank transfer or any other mutually agreed method.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

• Incorrect shipping address provided by the customer

• Failure to accept the delivery

• Minor variations in product appearance or packaging

• Delay caused by courier partners or unforeseen circumstances

• Products improperly stored after delivery

• Requests made after 24 hours of receiving the order

Contact Us

For refund or cancellation requests, please contact our customer support team through our official email address or customer support channels.

By placing an order with us, you acknowledge and agree to this Refund & Cancellation Policy.